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Image Above: NHPCO Gala 2016 Patti Moore and Don Schumacher CEO National Hospice and Palliative Care Organization

As I return home from a week in Washington DC, advocating for hospice on Capitol Hill and attending the 31^st National Hospice and Palliative Care Organization’s Management and Leadership Conference, I am once again filled with hope and pride in the difference this work continues to make in the lives of millions of dying people, their families and their loved ones across the country.

While on Capitol Hill on behalf of the National Partnership for Hospice Innovation, I heard the personal stories of Congressmen and Senators who, while they represent diametrically different political points of view, shared very similar experiences of the deaths of loved ones, with and without the support of hospice.

Senator Whitehouse (D-RI) said he and his family experienced the “horrible” death of a beloved grandmother – but that thanks to hospice, his...

One of the things I love most about facilitating leadership workshops and retreats is giving people an opportunity to look at themselves with appreciative eyes. When we talk about our superpowers, we’re not talking about x-ray vision or leaping tall buildings, but the special strengths we bring to our teams; qualities of character or personality we too often shrug off.

Photo Above: Dr. Paul McGann, Chief Medical Director for Quality Improvement at the Centers for Medicare and Medicaid Services (CMS)

If we in healthcare had one wish, we’d probably ask for a glimpse of the future. What impact will the coming wave of regulations have on the care we deliver? Is the Accountable Care Act a boon, or a bust?

Dr. Paul McGann, Chief Medical Director for Quality Improvement at the Centers

for Medicare and Medicaid Services (CMS) also serves as the co-director of CMS Partnership for Patients and the co-director of the Transforming Clinical Practices Initiative. While he can’t foretell the future, he does have a unique insider’s view on what we can expect to see in our industry over the next few years.

Recently, I was facilitating a Board of Directors strategic planning retreat for a client and had the opportunity to hear Dr. McGann speak to our small group.  When someone asked him to describe what the regulatory landscape looks like...

So - your CEO is leaving, and you’re faced with the challenge of finding a new leader who’s the right fit for your organization. This may have been a planned exit, or an unexpected change of course: In either case, getting the right CEO/ED is key to the health of any organization, and no more so than in hospice, where mission is such a critical piece of the work we do.

In the past, hospice leaders most often came from the clinical world - nursing, counseling, or social work - with a business background. Today’s CEO needs a good grasp of not only the increasing emphasis on the business side of the organization, but also the clinical operations. While candidates don’t necessarily have to have MBAs, they must understand financials, profit and loss statements, and gross returns on investments. And with the new challenges we’re facing, entrepreneurial experience and attitude is as important today as it was at the beginning of the hospice movement.

Insider or...

I had the privilege of starting working in hospice in the early days, the early '80's.  It wasn't so much about death, it was about living.  It was about giving people permission to make their own choices about care.  It was helping families take care of their loved ones.  It was about empowering people to live a full life until the end of their life, and it was such a privilege to be part of the beginnings of that.  My whole life has been a real privilege because of that work.

I got to a point where I thought our brand of leadership, or engagement, of service, could be taken to other places.  So I took the leap of starting The Watershed Group.  We help companies in a number of ways. 

We provide:

• Organizational Assessments
• Organization Redesign to
  • Increase Productivity
  • Cultural Alignment
  • Financial Success
• Executive Recruiting
• Executive Coaching
• Leadership Workshops
• Private Executive Retreats

We also do Talent Management using the ...