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“You have everything we’re looking for - you’re hired!” 

            Have you ever said those words at an interview, only to find yourself wondering, “What was I thinking?” three months later?  Somehow, that “perfect hire” you so enthusiastically took on turned out to be a sub-par employee, and nothing like the candidate that presented so well in the interview. Full disclosure; it’s happened to me, even with the rigorous interview process we had in place.

            The fact is, there are people who are superstars at interviewing.  Masters of the art of conversation, they’re personable, charming and know how to turn questions around so that the interviewer winds up doing all the talking.  Sometimes those people are just what you are looking for, in jobs involving sales, customer engagement, or...